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We can help. Whatever your technology needs are, chances are, we've seen it before.
Make Anyone an Expert in Minutes with CareAR™
CareAR is an intuitive mobile app that leverages augmented reality (AR) to deliver easy-to-follow guidance and instructional content.
Accessibility: Helps even the most novice members of your team reduce equipment downtime and avoid costly delays.
Wide Range of Functionality: Offers support beyond print devices, including technology from the most niche industries, such as coffee machines and medical testing equipment.
Enhanced Support Capabilities: Empowers your team with customizable features for troubleshooting any device or equipment.
Advanced Self-Help Instructions: Provides detailed instructions and live support when needed, ensuring your staff and clients are always ready to tackle any challenge.
Control Panel
Paper Tray
Right Side Cover
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Real Businesses See Real Progress with CareAR
CareAR has transformed the way many businesses tackle support. See our case study below to learn exactly how we transformed our client's help desk.
85%
Increase in Remote Resolutions
50%
Reduction in Dispatches
82%
First-Time Fix Rate
63%
Reduction in Service Time
*Data Provided by CareAR
Explore the Benefits of CareAR
CareAR’s AI/AR-powered Service Experience Management (SXM) platform allows service employees and customers to digitally and visually resolve issues providing greater effeciencies, better customers and increased safety.
Customer Experience
Elevate your customer’s experience and NPS through unmatched quality, service, and capabilities
Higher First-Time Fix Rates
Annotation suite of tools for more effective guidance and accurate resolution
Knowledge Transfer
Reduce your skills gap and make experts more accessible to more junior field resources or contractors
Deflect Costly Dispatches
Increases remote resolutions and decrease unneeded dispatches through visual assistance and guidance
Remote and Self-Solve Resolutions
Reduce the burden into your service desk and contact center
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Integration with ServiceNow Platform
CSM, FSM, ITSM, Knowledge Base for easy workflow and application integration
What Can You Use CareAR For?
Discover the power of CareAR’s versatile and customizable support platform, designed to enhance and streamline a wide range of business applications.
Maintenance Procedures
Deliver step-by-step instructions with AI-powered visual verification and auditable artifacts of completed work.
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Inspections
Never miss a step with guided inspection instructions and capture vital data synchronized with a system of record.
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New Product Setup
Drive customer satisfaction and reduce unnecessary product returns with unboxing and product setup guides.
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Troubleshooting Guides
Deliver careful step-by-step troubleshooting guides to drive self-solve for any skill-level customer or technician.
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How We Transformed Our Client's Conference Room
Past Challenges
Our client, with staff spread across 100+ locations across the United States, frequently struggled with their weekly meetings.
Staff often connection issues, to connect to their biweekly meeting, requiring users to call the corporate office manager for assistance.
Users would then be transferred over to the helpdesk, which would take 15+ minutes to finally resolve the issue.
These were in company-wide meetings involving hundreds of employees and executives.
Over the course of a year, hundreds of hours in labor were being wasted on avoidable technical problems.
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How We Transformed Our Client's Conference Room
Our Solution
To solve their recurring technical problems, we installed a new resolution process with the help of CareAR.
Now, when staff members have conference room issues, they'll follow the following process:
Step 1: Users scan QR code for support
Step 2: Users follow simple “How-to” instructions to solve the problem in minutes
Step 3: If necessary, users have access to additional support through a live augmented reality session
How We Transformed Our Client's Conference Room
Results Identified
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1,000s of Hours of Labor Saved Annually
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$100,000s of Annual Savings in Labor Costs
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50%+ Resolution Time Reduction
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Meetings Start On-time
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Executive Productivity Improved by 15+ Minutes Per Meeting.
Transportation Clients
52
%
Improved MTTR with CareAR
Healthcare Clients
44
%
Improved MTTR with CareAR
Manufacturing Clients
69
%
Improved MTTR with CareAR